Privacy Statement

PI Health Sciences Limited (hereinafter referred to as “PIHSL” or “We”) is strongly committed to safeguarding the privacy of any natural person who accesses and uses the website, mobile applications or its custom extensions; owned and operated by PIHSL (collectively “website”) and accordingly We have taken all necessary and reasonable measures to ensure protection of the confidentiality of sensitive personal data or information of users accessing our website.


This Privacy Policy (hereinafter referred as to “Policy”) applies to such Personal information or Sensitive personal data or information (Collectively “Information”) of all natural persons (individuals) that user may share we may become privy to; in course of access or use of our website by any user.

Policy Features

This Policy which is a part of the Terms of Use (collectively, the “Agreement”), governs the access, collection, usage, handling and storage of the Information you provide or we get access to on our website (‘Site’) and mobile software (‘Application’).

We recommend you to read this Privacy Policy carefully. This Policy also describes the choices available to you regarding our use of your Information and how you can access and update the Information. By using, accessing the Site or Application or any of its features, you accept the terms and be bound by this Policy.

Definitions used in this policy:

“Personal information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

“Sensitive personal data or information or SPDI” of a person means such personal information which consists of information relating to:

  • Password
  • Financial information such as Bank account or credit card or debit card or other payment instruction details
  • Physical, physiological and mental health condition
  • Sexual orientation
  • Medical records and history
  • Biometric information

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for these purposes.

Using our Website

1. Accessing our Website


When you access our Site, your browser may transfer certain data to our web servers. This is done for technical reasons and required to make available to you the requested information. To facilitate your access to the Site, the following data are collected, briefly stored and used:

  • IP address
  • date and time of access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of request (specific site)
  • Status of access/HTTP status code
  • Transferred volume of data
  • Website requesting access
  • Browser, language settings, version of browser software operating system and surface


Moreover, to protect our legitimate interests, we will store such data for a limited period of time in order to be able to initiate a tracking of personal data in the event of actual or attempted unauthorized access to our servers.


a) What are cookies?

This Website uses so-called “cookies”. Cookies are small text files that are stored in the memory of your terminal via your browser. They store certain information (e.g. your preferred language or site settings) which your browser may (depending on the lifespan of the cookie) retransmit to us upon your next visit to our Website.

What cookies do we use?

We differentiate between two categories of cookies: (1) functional cookies, without which the functionality of our Website would be reduced, and (2) optional cookies used for e.g. website analysis and marketing purposes. The following tables contain a detailed description of the optional cookies we use:

Optional Cookies

c) Subject to your consent

We only use optional cookies if we have obtained your prior consent. Upon your first access to our Website, a banner will appear, asking you to give us your consent to the setting of optional cookies. If your consent is given, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After expiration of the cookie’s lifespan, or if you actively delete the cookie, the banner will re-appear upon your next visit to our Website and again ask for your consent.

d) How to prevent the setting of cookies

Of course you may use our Website without any cookies being set. In your browser, you can at any time configure or completely deactivate the use of cookies. This may, however, lead to a restriction of the functions or have adverse effects on the user-friendliness of our Website. You may at any time object to the setting of optional cookies by using the respective objection option indicated as above.

Intended use of Personal Information

We may use the personal information you provide through the Site or Application to respond to your queries, have efficient communication and to provide you with efficient service. After you have entered personal information into a form or data field on the Site, We may use certain identifying technologies to allow that website to “remember” your personal preferences, such as sections of the Website that you visit frequently and, if you choose, your login credentials.

We shall collect, store and use your information in compliance with all applicable laws. You may always limit the amount and type of personal information that We receive about you by choosing not to enter any personal information into forms or data fields on the Site. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of the Site may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you. If opted to do so, we may use this information for marketing and promotional purpose. For example, in accordance with applicable law and with your consent, we may use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information we think may interest you. We may also reach out to you with response to any queries posted on our website.

Change of Purpose:

We will not use your personal information and SPDI for purposes other than for which We collected it, unless we reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. Should we need to use your personal information or SPDI for an unrelated purpose, we shall notify you.

Non-disclosure of Information

Personal information on the Website may be accessed by PIHSL, by certain companies with which PIHSL may conduct joint programs, and by individuals and entities with whom PIHSL contracts to carry out business activities for PIHSL.

PIHSL does not sell or rent your personal Information with anyone else.

We may share any personal information you provide on the website for the purposes stated on the page where we collected the information and in accordance with applicable laws and regulations.

We may share your personal information with third parties who provide services to us, such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services, however during this time the information shared will be in accordance with the confidentiality agreement with the third party, the applicable law, for the intended purpose for which the Information was originally collected and shall ensure all such third parties comply with PIHSL’s Data Protection and Privacy Policy and Procedure.

We may release your personal information when we believe release is required to comply with applicable law. We may release personal information if, in our judgment after review, the release is compelled by law or regulation.

Retention of Data:

Information provided by you are retained (i) as long as the purposes for which such data were collected continue. Or (ii) for such period so as to satisfy legal, regulatory or accounting requirements or to protect PIHSL’s interests. We may also in certain situations, anonymize your personal information to ensure that it can no longer be associated with you, we may, in which case use such information without further reference to you.

Data Integrity and Security:

PIHSL will take commercially reasonable measures to maintain the reliability, accuracy, completeness and currency of the Personal Data in our databases and to protect the security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements. Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection. The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alternation or destruction of data, we try to prevent such unfortunate occurrences.

Protecting Your Own Privacy:

Please keep in mind that whenever you voluntarily disclose Personal Data online – for example on message boards, through email, or in chat areas – that information can be collected and used by others. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information.

Your Rights to Personal information and SPDI

Right to access: You have the right to ask for a copy of your personal data and to verify how we are processing it.

Right to rectification: If you believe we have inaccurate or incomplete information about you, you have the right to ask us to correct or update it.

Right to be forgotten: In certain circumstances, you have the right to ask us to remove or erase your personal data from our records.

Right to object: You have the right to object to processing of your personal data. You also have the right not to be subjected to any automated decision making or profiling.

Right to restriction of processing: You have the right to ask us to restrict processing of your personal data in cases where the data is inaccurate, or the processing of the data is unlawful. This does not restrict PIHSL from processing of your personal data for legal and regulatory requirements.

Right to withdraw consent: If we process your personal data based on your consent, you can withdraw your consent at any point of time.

Right to portability: You have the right to ask us to transfer your data to you, or any other third party.


If you would like to opt out of future communications from a PIHSL business or a PIHSL program, please contact us by clicking on the “Contact Us” link on the Web site you are visiting.

In all communications to PIHSL, please include the e–mail address used for registration (if applicable), the Website address and explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.


PIHSL does not knowingly collect Personal Data from children under the age of eighteen (18). If you are under eighteen, please do not give us any Personal Data. If you have a reason to believe that a child, who is under the age of eighteen, has provided Personal Data to PIHSL through this Site, please contact us via our Grievance Officer stated herein below, and we will endeavour to delete that Personal Data from our databases.

Grievance Officer:

Any complaints, abuse or concerns with regards to the processing of personal data provided by you or breach of these terms must be reported to Grievance officer whose details are mentioned below


E-mail ID:


Postal Address: Unit no.4C 1st Floor, The ORB, CTS no. 1483 D, IA Project Road, Next to JW Marriott Hotel, Sahar, Village Marol, Taluka Andheri (East), Mumbai – 400099


Telephone: 0124 6790000


Amendment of Privacy Policy:

We may update our Privacy Statement from time to time. Updates of our Privacy Statement will be published on our Website. Any amendments become effective upon publication on our Website. We therefore recommend that you regularly visit the site to keep yourself informed on possible updates.